At krkiya, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data krkiya collects, why we collect it, how we use it, and the rights you have over your own information. We keep things straightforward — no confusing legal jargon.
Six core commitments we make to every krkiya player in Bangladesh
Every piece of data you send to krkiya — from your registration details to your payment information — is protected by 256-bit SSL encryption. Your data travels securely and cannot be intercepted in transit on krkiya.
krkiya does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We only share it when legally required or when it is strictly necessary to operate the krkiya platform.
krkiya never stores your bKash, Nagad, or Rocket credentials on our servers. All mobile wallet transactions are processed directly through the respective payment providers using their own secure infrastructure.
krkiya gives you full control over your personal data. You can request access to your data, ask for corrections, or request deletion at any time by contacting our support team. We will respond to all data requests within 30 days.
krkiya uses cookies only to improve your experience on the platform — things like remembering your login session and personalising game recommendations. We do not use cookies to track you across other websites.
krkiya only collects the personal data that is genuinely necessary to operate the platform and comply with legal obligations. We do not collect data for the sake of it. If we do not need it, we do not ask for it on krkiya.
Your privacy is important to krkiya. This policy explains in plain language how we handle your personal data. If you have any questions after reading this, contact us at [email protected] — we are always happy to help.
krkiya is an online gaming platform serving players in Bangladesh. When this Privacy Policy refers to "krkiya", "we", "us", or "our", it means the krkiya platform and the team responsible for operating it. krkiya is the data controller for all personal information collected through the krkiya website and mobile app.
If you have any questions about how krkiya handles your personal data, or if you want to exercise any of your data rights, you can reach us at [email protected]. Our support team is available 24 hours a day, 7 days a week.
krkiya collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with krkiya, and occasionally from third-party sources for verification purposes. Here is a breakdown of the types of data krkiya collects:
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form on krkiya |
| Contact Data | Mobile number, email address | Registration form on krkiya |
| Verification Data | National ID, selfie photo | KYC verification process |
| Financial Data | Mobile wallet number, transaction history | Deposit and withdrawal activity on krkiya |
| Technical Data | IP address, device type, browser, OS | Automatically when you access krkiya |
| Usage Data | Games played, session duration, bet history | Automatically during gameplay on krkiya |
| Communication Data | Live chat logs, support emails | When you contact krkiya support |
krkiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is specifically required for responsible gaming purposes — for example, if you request self-exclusion support.
krkiya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything that is not described in this Privacy Policy. The main ways krkiya uses your personal data are:
If krkiya wants to use your data for any purpose not listed above — for example, sending you promotional emails — we will ask for your explicit consent first. You can withdraw that consent at any time by contacting krkiya support or updating your account preferences.
krkiya processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
krkiya does not sell, rent, or trade your personal data to any third party. However, krkiya may share your data with trusted third parties in the following limited circumstances:
Important: All third parties that krkiya shares data with are required to handle your information securely and in accordance with applicable data protection laws. krkiya does not allow third parties to use your data for their own marketing purposes.
krkiya accepts payments via bKash, Nagad, and Rocket — the mobile wallet services most widely used by players in Bangladesh. When you make a deposit or request a withdrawal on krkiya, your payment is processed directly through the relevant mobile wallet provider's secure infrastructure.
krkiya does not store your mobile wallet PIN, password, or full account credentials on our servers at any point. The only payment-related information krkiya retains is your registered mobile wallet number and a record of transaction amounts and dates — which is required for financial record-keeping and fraud prevention purposes.
Your payment details are safe on krkiya. We use tokenisation and secure API connections to communicate with payment providers. Your actual wallet credentials never pass through krkiya's servers.
krkiya uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit krkiya. Here is how krkiya uses cookies:
krkiya does not use advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the krkiya platform.
krkiya retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods krkiya applies are:
When krkiya no longer has a legal or legitimate reason to retain your personal data, it is securely deleted or anonymised so that it can no longer be linked back to you.
As a krkiya player, you have the following rights over your personal data. You can exercise any of these rights by contacting krkiya support at [email protected]. krkiya will respond to all data rights requests within 30 days.
You are in control — here is what you can ask krkiya to do with your data
Request a copy of all personal data krkiya holds about you. We will provide this in a clear, readable format within 30 days of your request.
If any personal data krkiya holds about you is inaccurate or incomplete, you have the right to ask us to correct it. Update your details via your account or contact krkiya support.
You can ask krkiya to delete your personal data in certain circumstances — for example, if you close your account and there is no legal reason for krkiya to retain it.
You can object to krkiya processing your data for certain purposes, including direct marketing. If you object, krkiya will stop processing your data for that purpose immediately.
In some situations you can ask krkiya to restrict how we process your data — for example, while a dispute about accuracy is being resolved.
You can request that krkiya provides your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
krkiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:
While krkiya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your krkiya account has been compromised, please contact our support team immediately at [email protected].
Stay safe: krkiya will never ask for your account password via email, live chat, or phone. If you receive a message claiming to be from krkiya and asking for your password, do not respond — contact krkiya support to report it.
krkiya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on krkiya or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, krkiya will promptly investigate, close the account if confirmed, and securely delete all associated personal data. krkiya uses age verification checks during registration to prevent underage access to the platform.
krkiya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that affect how krkiya uses your personal data, we will notify you directly — either via email or through an in-platform notification — before the changes take effect. Your continued use of krkiya after any policy update constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically so you are always aware of how krkiya is handling your personal data. If you have any concerns about a change to this policy, please contact our support team before continuing to use krkiya.
If you have any questions, concerns, or requests relating to this Privacy Policy or how krkiya handles your personal data, please get in touch with us. Our team is available around the clock to help.
krkiya aims to respond to all privacy-related enquiries within 24 hours. For formal data rights requests — such as access, erasure, or portability — we will respond within 30 days as required. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
You can also review our Terms and Conditions and Responsible Gaming policy for more information about how krkiya operates and protects its players.
Your data is protected, your payments are secure, and your privacy is respected on krkiya. Register your free account today and enjoy 500+ games with complete peace of mind.
18+ only · Play responsibly · krkiya is for entertainment purposes only